Privacy Policy

At Surecare Clinic, Yelahanka ("Surecare Clinic", "we", "us", "our"), your privacy and the confidentiality of your health information are extremely important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to the consultation, pharmacy and diagnostic services we provide.

1. Information we collect

We only collect information that helps us care for you and respond to your requests:

• Contact details you provide when booking an appointment, calling, or messaging us on WhatsApp — such as your name and mobile number.
• Appointment details — the department/service, your preferred date and time, and any message you choose to share.
• Health information shared during consultations, prescriptions, or when booking diagnostic tests, kept as part of your confidential medical record.
• Basic technical data (such as anonymous usage statistics) that helps us keep the website working well.

2. How we use your information

• To schedule, confirm and follow up on your appointments.
• To respond to your enquiries, calls and WhatsApp messages.
• To provide consultations, dispense medicines, and arrange diagnostic tests and sample collection.
• To maintain accurate clinical records and provide continuity of care.

3. Appointment & messaging via WhatsApp

When you book through our website or contact us via WhatsApp, your message opens in WhatsApp so our team can confirm your slot. Messages sent through WhatsApp are also subject to WhatsApp's (Meta's) own privacy policy. We use the details you send only to assist you.

4. Diagnostic services

Laboratory testing is supported through our diagnostic partner. Where you book a test, the minimum information needed to process and report your test is shared with the partner laboratory solely for that purpose.

5. How we share information

We do not sell your personal or health information. We share it only:

• With the clinicians and staff directly involved in your care;
• With our diagnostic/pharmacy partners strictly as needed to fulfil a service you have requested;
• Where required by law, regulation, or a valid legal request.

6. Data security & retention

We take reasonable administrative and technical measures to protect your information against unauthorised access or disclosure. Clinical records are retained in line with applicable medical record-keeping requirements; other information is kept only as long as needed for the purposes above.

7. Your rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent where processing is based on consent. To make a request, contact us using the details below.

8. Children's privacy

For patients who are minors, information is provided and managed by a parent or legal guardian.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

10. Contact us

For any privacy questions or requests:
Surecare Clinic, Yelahanka
1216, 8th B Cross Rd, Opposite Indira Canteen, Yelahanka New Town, Bengaluru, Karnataka 560064
Phone / WhatsApp: +91 99889 96188

This policy is provided for general information and should be reviewed by a qualified legal professional before publication to ensure it meets your specific regulatory obligations.